We have two secure and convenient locations in Taylors Beach, Port Stephens:

• Shearwater Business Estate (20–22 Shearwater Drive)

• Commerce Close Facility (3 Commerce Close)

Both sites are just minutes apart, giving you the flexibility to choose the location that best suits your storage needs.

Our storage facilities are not staffed on-site. All enquiries and bookings are managed by our team at PRD Port Stephens.

PRD Office Hours:
Monday to Saturday: 8:30am – 5:00pm
Sunday: Closed

Visit or contact PRD at:

Ph:  02 4984 2000

Email:  info@portselfstorage.com

You’ll have 24/7 access to your storage unit, every day of the year.

Access is granted via your assigned swipe tag or access code, so you can come and go whenever it suits you — no need to work around office hours.

We strongly recommend not sharing your access code or swipe tag with anyone who isn’t an authorised or nominated person on your storage agreement.

This helps protect your belongings as well as the security and privacy of other customers using the facility.

If someone else does need access, please contact our team to discuss adding them as an authorised contact.

If you enter the wrong code multiple times, you may be temporarily locked out of the system.

If you’ve forgotten your code or are unable to access your unit, please contact PRD Port Stephens during office hours on 02 4984 2000.

🔒 Important:
Do not follow another person through the gate. Your access code must be entered every time you enter the facility — if it’s not registered on entry, the system will not allow you to exit.

🔧 Emergency Access (Outside Office Hours):
If you require urgent access after hours, contact Argon Security on 02 4905 0603.
Please note: an out-of-hours call-out fee will apply.

To ensure a safe environment for all customers:

• Do not place objects in front of roller doors or gates — these may close automatically without warning and must remain clear at all times.

• Keep shared areas and driveways clear to allow safe movement throughout the facility.

• Drive slowly and carefully — the speed limit is 5km/h.

• Always be mindful of other vehicles, pedestrians, and staff when on-site.

Thank you for helping us maintain a safe and respectful facility for everyone.

While we understand pets are part of the family, animals are not permitted on-site at our facilities.

The only exception is for certified service animals, which are allowed. If you have a service animal, please provide documentation during the rental process.

This policy helps us maintain a safe and clean environment for all customers.

We offer a variety of unit sizes to suit your needs:

• 3x3m, 3x4m, 3x5m, and 3x6m fully enclosed units — ideal for household or business storage

• 3x8m units available in both enclosed and open-air options — perfect for storing boats, caravans, RVs or vehicles

For more details on each unit size, including what can fit in each, please visit our Storage Units page.

Not sure what size is right for you?
Give our friendly team a call on 02 4984 2000 for a tailored recommendation and quote.

Yes — both of our facilities are equipped with multiple layers of security to help keep your belongings safe:

• 24/7 CCTV surveillance across common areas at both sites

• Individual access tags and codes unique to each tenant

• Regular security patrols and alarm monitoring for added protection

Please note: The facility’s common areas are continuously monitored by CCTV. The interior of your storage unit may be visible on camera when your unit door is open.

We take security seriously — so you can store with confidence and peace of mind.

Yes, you’ll need to supply your own padlock to secure your storage unit. You keep the key, and your items remain fully under your control and responsibility.

We recommend using a high-quality, all-steel padlock for better strength and durability than standard brass locks.

For extra protection, consider a shrouded padlock — the covered shackle design makes it harder to tamper with.

We strongly recommend not sharing your access code or swipe tag with anyone who isn’t an authorised or nominated person on your storage agreement.

This helps protect your belongings as well as the security and privacy of other customers using the facility.

If someone else does need access, please contact our team to discuss adding them as an authorised contact.

If you lose your access tag or need your access code changed, please contact us immediately on 02 4984 2000.

We’ll promptly deactivate the lost tag to maintain site security and arrange a replacement for you.
Please note: A small fee may apply for reissuing lost tags.

Both of our facilities are alarmed and monitored 24/7 to ensure the safety of all stored items.

If a security or emergency services alarm is triggered by you or someone accessing your unit on your behalf, a call-out fee may apply. This fee is passed on at cost from the responding security or emergency service.

To avoid unnecessary call-outs, please ensure only authorised users access your unit and always follow proper entry procedures.

If you enter the wrong code multiple times, you may be temporarily locked out of the system.

If you’ve forgotten your code or are unable to access your unit, please contact PRD Port Stephens during office hours on 02 4984 2000.

🔒 Important:
Do not follow another person through the gate. Your access code must be entered every time you enter the facility — if it’s not registered on entry, the system will not allow you to exit.

🔧 Emergency Access (Outside Office Hours):
If you require urgent access after hours, contact Argon Security on 02 4905 0603.
Please note: an out-of-hours call-out fee will apply.

No — Port Stephens Self Storage does not provide insurance for items stored in your unit.

We strongly recommend arranging your own contents insurance to protect your belongings against damage, theft, or unforeseen events while in storage.

If you’re unsure where to start, our team can point you in the right direction.

Yes — both of our facilities are equipped with multiple layers of security to help keep your belongings safe:

• 24/7 CCTV surveillance across common areas at both sites

• Individual access tags and codes unique to each tenant

• Regular security patrols and alarm monitoring for added protection

Please note: The facility’s common areas are continuously monitored by CCTV. The interior of your storage unit may be visible on camera when your unit door is open.

We take security seriously — so you can store with confidence and peace of mind.

If you lose your access tag or need your access code changed, please contact us immediately on 02 4984 2000.

We’ll promptly deactivate the lost tag to maintain site security and arrange a replacement for you.
Please note: A small fee may apply for reissuing lost tags.

Yes — we kindly ask for at least 14 days’ notice before you move out.

Once you’ve given notice, your storage unit must be completely emptied within 24 hours of the termination date. Please make sure the unit is:

• Cleared of all belongings

• Left clean and empty

• Padlock removed

🚫 Important:
Disposal fees will apply (at cost) for any rubbish left behind in your unit or shared facility areas.

Before leaving, please notify our office team so we can complete the necessary paperwork and ensure no further charges apply.

Our minimum storage period is one month.

You’re welcome to store your items for just a month or as long as you need — with flexible options available for both short-term and long-term stays.

No — our storage units are not equipped with power outlets.

However, our facilities are well lit at night, ensuring safe and convenient access to your stored items.

⚠️ Please do not attempt to use the facility’s power supply via extension cords or power points, as this poses safety and compliance risks.

If you require temporary access to electricity, please contact our team. All requests will be assessed on a case-by-case basis.

Yes — both of our facilities are equipped with multiple layers of security to help keep your belongings safe:

• 24/7 CCTV surveillance across common areas at both sites

• Individual access tags and codes unique to each tenant

• Regular security patrols and alarm monitoring for added protection

Please note: The facility’s common areas are continuously monitored by CCTV. The interior of your storage unit may be visible on camera when your unit door is open.

We take security seriously — so you can store with confidence and peace of mind.

Yes, you’ll need to supply your own padlock to secure your storage unit. You keep the key, and your items remain fully under your control and responsibility.

We recommend using a high-quality, all-steel padlock for better strength and durability than standard brass locks.

For extra protection, consider a shrouded padlock — the covered shackle design makes it harder to tamper with.

Storage fees must be paid on time to maintain access to your unit. Late payments may result in additional fees and suspension of facility access.

If you’re experiencing difficulties or have concerns about payment, we encourage you to contact us as soon as possible — we’re here to help where we can.

Please note: Ongoing non-payment may result in the facility exercising its legal right to sell or dispose of stored items, as outlined in your storage agreement.

Both of our facilities are alarmed and monitored 24/7 to ensure the safety of all stored items.

If a security or emergency services alarm is triggered by you or someone accessing your unit on your behalf, a call-out fee may apply. This fee is passed on at cost from the responding security or emergency service.

To avoid unnecessary call-outs, please ensure only authorised users access your unit and always follow proper entry procedures.

Yes — we kindly ask for at least 14 days’ notice before you move out.

Once you’ve given notice, your storage unit must be completely emptied within 24 hours of the termination date. Please make sure the unit is:

• Cleared of all belongings

• Left clean and empty

• Padlock removed

🚫 Important:
Disposal fees will apply (at cost) for any rubbish left behind in your unit or shared facility areas.

Before leaving, please notify our office team so we can complete the necessary paperwork and ensure no further charges apply.

If your contact details or those of your Alternative Contact Person change, please let us know within 2 business days.

Keeping your information up to date ensures we can reach you promptly if needed and helps us maintain accurate records.

Storage fees must be paid on time to maintain access to your unit. Late payments may result in additional fees and suspension of facility access.

If you’re experiencing difficulties or have concerns about payment, we encourage you to contact us as soon as possible — we’re here to help where we can.

Please note: Ongoing non-payment may result in the facility exercising its legal right to sell or dispose of stored items, as outlined in your storage agreement.

No — our storage units are not equipped with power outlets.

However, our facilities are well lit at night, ensuring safe and convenient access to your stored items.

⚠️ Please do not attempt to use the facility’s power supply via extension cords or power points, as this poses safety and compliance risks.

If you require temporary access to electricity, please contact our team. All requests will be assessed on a case-by-case basis.

To ensure a safe environment for all customers:

• Do not place objects in front of roller doors or gates — these may close automatically without warning and must remain clear at all times.

• Keep shared areas and driveways clear to allow safe movement throughout the facility.

• Drive slowly and carefully — the speed limit is 5km/h.

• Always be mindful of other vehicles, pedestrians, and staff when on-site.

Thank you for helping us maintain a safe and respectful facility for everyone.

While we understand pets are part of the family, animals are not permitted on-site at our facilities.

The only exception is for certified service animals, which are allowed. If you have a service animal, please provide documentation during the rental process.

This policy helps us maintain a safe and clean environment for all customers.

No — Port Stephens Self Storage does not provide insurance for items stored in your unit.

We strongly recommend arranging your own contents insurance to protect your belongings against damage, theft, or unforeseen events while in storage.

If you’re unsure where to start, our team can point you in the right direction.