FAQs

We have two secure & convenient locations in Taylors Beach, Port Stephens — at Shearwater Business Estate and  at Commerce Close. 

Enjoy the flexibility of choosing between two nearby facilities.

The onsite offices at Port Stephens Self Storage are not operational and all queries should be directed to PRD Port Stephens.

PRD is open Monday to Friday 8:30am – 5:00pm,  Saturday 8:30am – 5:00pm, Sunday CLOSED.

PRD office is located at 4 Central Ave, Salamander Bay NSW 2317.

Ph:  02 4984 2000

Email:  info@portselfstorage.com

We grant 24/7 round-the-clock access using your assigned access tag or code.

It is recommended that you don’t give your code or access tag out to anyone who is not an authorised/nominated person to have access on your storage agreement.

This is to protect your valuable items as well as other people using the storage facility.

If you input the code incorrectly multiple times, there may be a temporary lockout period before you can try again.

If you’re unable to access your unit or have forgotten your code, please contact PRD Port Stephens at 02 4984 2000 for assistance during office hours.

Do not simply follow behind someone entering the facility.   It is essential to input your code every time you enter the facility.  If you don’t enter your code on entry, it will impact your ability to leave as your code won’t function when exiting.

If you need emergency access outside of office hours, call Argon Security 02 49050603.
NOTE:  An out-of-hours  Call-Out fee will apply, so please make an informed decision whether to call them or wait until the PRD office reopens in the morning.

For safety reasons, avoid placing objects in front of roller doors or gates. These doors may close without warning and should always remain unobstructed.

Shared zones exist throughout the facility, so please exercise caution, adhere to the 5km speed limit when driving, and be mindful of pedestrians.

We understand that pets are often viewed as family members, but please note that pets and animals are not allowed at our facilities.

Dogs are only permitted if they are certified service animals, and the certificate must be presented during the rental process.

We offer a range of sizes — 3x3m, 3x4m, 3x5m, 3x6m — all of which are enclosed.

We also have 3x8m enclosed and open units — perfect for your car, boat or caravan.

Not sure what size you need?  Reach out to our experienced team to get a tailored quote on 02 4984 2000

We maintain 24-hour video surveillance across both of our facilities.

Access is granted through a tag and code system unique to each tenant at both locations.

Our security measures also include regular patrols and alarm monitoring for added peace of mind.

Please note:  The Facility’s common areas are under continuous CCTV surveillance. The inside of your storage unit may be visible on camera if the door to your storage unit is open.

Yes, you need to use your own padlock to secure your storage unit. You’ll keep the key, and your belongings are stored at your own risk.

We advise investing in a strong padlock for added security. All-steel padlocks are recommended over brass for their strength and durability.

Shrouded padlocks are also a good option as they provide extra security by covering most of the shackle.

It is recommended that you don’t give your code or access tag out to anyone who is not an authorised/nominated person to have access on your storage agreement.

This is to protect your valuable items as well as other people using the storage facility.

If you misplace your access tag or require a code change, kindly inform us immediately by calling 02 4984 2000

We will promptly deactivate the lost tag and issue a replacement.  (Please note, a fee may apply for re-issuing lost tags)

Both of our facilities are alarmed and monitored at all times.

In the event that you or one of your associates triggers a security or emergency services alarm, a call-out fee will be incurred at cost.

If you input the code incorrectly multiple times, there may be a temporary lockout period before you can try again.

If you’re unable to access your unit or have forgotten your code, please contact PRD Port Stephens at 02 4984 2000 for assistance during office hours.

Do not simply follow behind someone entering the facility.   It is essential to input your code every time you enter the facility.  If you don’t enter your code on entry, it will impact your ability to leave as your code won’t function when exiting.

If you need emergency access outside of office hours, call Argon Security 02 49050603.
NOTE:  An out-of-hours  Call-Out fee will apply, so please make an informed decision whether to call them or wait until the PRD office reopens in the morning.

We do not provide insurance for your belongings.

We strongly advise obtaining contents insurance to safeguard your items.

We maintain 24-hour video surveillance across both of our facilities.

Access is granted through a tag and code system unique to each tenant at both locations.

Our security measures also include regular patrols and alarm monitoring for added peace of mind.

Please note:  The Facility’s common areas are under continuous CCTV surveillance. The inside of your storage unit may be visible on camera if the door to your storage unit is open.

If you misplace your access tag or require a code change, kindly inform us immediately by calling 02 4984 2000

We will promptly deactivate the lost tag and issue a replacement.  (Please note, a fee may apply for re-issuing lost tags)

The minimum storage period is one month.

Our storage units do not come equipped with power outlets.  Our modern facilities are well lit during the night , providing ample lighting for accessing your stored items.

Please refrain from attempting to access the facility’s electricity supply through power points or extension leads.

If temporary access to electricity is needed, please contact us to make a request. Each request will be evaluated on an individual basis.

We maintain 24-hour video surveillance across both of our facilities.

Access is granted through a tag and code system unique to each tenant at both locations.

Our security measures also include regular patrols and alarm monitoring for added peace of mind.

Please note:  The Facility’s common areas are under continuous CCTV surveillance. The inside of your storage unit may be visible on camera if the door to your storage unit is open.

Yes, you need to use your own padlock to secure your storage unit. You’ll keep the key, and your belongings are stored at your own risk.

We advise investing in a strong padlock for added security. All-steel padlocks are recommended over brass for their strength and durability.

Shrouded padlocks are also a good option as they provide extra security by covering most of the shackle.

Payment of storage fees must be made on time. Late payments will result in additional fees and suspension of facility access.

If you have any concerns about outstanding payments, please reach out to us for assistance.

Failure to pay storage fees as outlined in your agreement may result in the facility exercising its right to sell your stored items.

Both of our facilities are alarmed and monitored at all times.

In the event that you or one of your associates triggers a security or emergency services alarm, a call-out fee will be incurred at cost.

Kindly inform us within 2 business days in the event of any changes to your contact information or those of your designated Alternative Contact Person.

This ensures that our records remain accurate and enables us to reach you or your designated contact promptly if needed.

Payment of storage fees must be made on time. Late payments will result in additional fees and suspension of facility access.

If you have any concerns about outstanding payments, please reach out to us for assistance.

Failure to pay storage fees as outlined in your agreement may result in the facility exercising its right to sell your stored items.

Our storage units do not come equipped with power outlets.  Our modern facilities are well lit during the night , providing ample lighting for accessing your stored items.

Please refrain from attempting to access the facility’s electricity supply through power points or extension leads.

If temporary access to electricity is needed, please contact us to make a request. Each request will be evaluated on an individual basis.

For safety reasons, avoid placing objects in front of roller doors or gates. These doors may close without warning and should always remain unobstructed.

Shared zones exist throughout the facility, so please exercise caution, adhere to the 5km speed limit when driving, and be mindful of pedestrians.

We understand that pets are often viewed as family members, but please note that pets and animals are not allowed at our facilities.

Dogs are only permitted if they are certified service animals, and the certificate must be presented during the rental process.

We do not provide insurance for your belongings.

We strongly advise obtaining contents insurance to safeguard your items.