Both of our facilities are alarmed and monitored at all times. In the event that you or one of your associates triggers a security or emergency services alarm, a call-out fee will be incurred at cost.
When preparing to vacate, kindly give us at least 14 days’ notice of your intention to move out. You are required to empty your unit within 24 hours of terminating the self-storage agreement. Please ensure all belongings are removed, leaving the unit clean and empty with your lock removed. Kindly note that disposal charges apply […]
Kindly inform us within 2 business days in the event of any changes to your contact information or those of your designated Alternative Contact Person. This ensures that our records remain accurate and enables us to reach you or your designated contact promptly if needed.
Payment of storage fees must be made on time. Late payments will result in additional fees and suspension of facility access. If you have any concerns about outstanding payments, please reach out to us for assistance. Failure to pay storage fees as outlined in your agreement may result in the facility exercising its right to […]
Our storage units do not come equipped with power outlets. Our modern facilities are well lit during the night , providing ample lighting for accessing your stored items. Please refrain from attempting to access the facility’s electricity supply through power points or extension leads. If temporary access to electricity is needed, please contact us to […]
For safety reasons, avoid placing objects in front of roller doors or gates. These doors may close without warning and should always remain unobstructed. Shared zones exist throughout the facility, so please exercise caution, adhere to the 5km speed limit when driving, and be mindful of pedestrians.
We understand that pets are often viewed as family members, but please note that pets and animals are not allowed at our facilities. Dogs are only permitted if they are certified service animals, and the certificate must be presented during the rental process.
We do not provide insurance for your belongings. We strongly advise obtaining contents insurance to safeguard your items.